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This site is temporarily unavailable

This site is temporarily unavailable. We are aware of the issue and expect this to be resolved in the next couple of hours. So please try again later.

In the meantime, you can get in contact with us in the following ways:

  • by phone - call us:
    • Monday to Friday – 8am to 8pm Saturday – 9am to 1pm
    • 0800 023 4 567
      calls to this number are now free on mobile phones and landlines
      0300 123 9 123
      calls to this number cost no more than calls to 01 and 02 numbers
    • (18002) 020 7964 1000
      calls using next generation text relay
      020 7964 1000 (switchboard)
  • by email:
  • by post:
    • The Financial Ombudsman Service
      Exchange Tower
      London E14 9SR
  • or take a look at our social media channels for the latest news and updates